Read e-book online 101 Activities for Delivering Knock Your Socks Off Service PDF

By Performance Research Associates

ISBN-10: 0814414443

ISBN-13: 9780814414446

modern-day shoppers are not easy carrier that's swifter, higher, and extra custom-made than ever ahead of. How can enterprises make sure that they're ready to fulfill that problem? the newest addition to the best-selling Knock Your Socks Off Service(R) sequence, 101 actions for offering Knock Your Socks Off Service offers readers with the sensible instruments and low-cost education required to assist meet their shoppers' wishes.

Taking the original place of seeing issues from the customer's standpoint, this choice of enjoyable and enlightening routines teaches customer support managers and staff necessary how one can aid their businesses supply world-class provider, and is helping them create an motion plan for development. Written within the related available and funny sort that made Delivering Knock Your Socks Off Service so renowned, this spouse consultant covers such themes as:

- easy methods to say no

- empathy vs. sympathy

- provider restoration

- listening

- e-mail

- phone abilities

- clients from hell

- successful phrases and soothing words

- awaiting purchaser wishes

- construction reliability

- shopper suggestions

- conserving a rigidity log

- and extra

those easy yet powerful actions take in simple terms mins, yet convey actually strong, lasting effects.

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Read or Download 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) PDF

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101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates


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