By Performance Research Associates
Taking the original place of seeing issues from the customer's standpoint, this choice of enjoyable and enlightening routines teaches customer support managers and staff necessary how one can aid their businesses supply world-class provider, and is helping them create an motion plan for development. Written within the related available and funny sort that made Delivering Knock Your Socks Off Service so renowned, this spouse consultant covers such themes as:
- easy methods to say no
- empathy vs. sympathy
- provider restoration
- phone abilities
- clients from hell
- successful phrases and soothing words
- awaiting purchaser wishes
- construction reliability
- shopper suggestions
- conserving a rigidity log
- and extra
those easy yet powerful actions take in simple terms mins, yet convey actually strong, lasting effects.
Read or Download 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) PDF
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Additional resources for 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates